Digital Operating Models

Strategically Alligned for Digital Success

“It’s not enough to be busy – so are the ants. The question is what to be busy about?” – Henry David Thoreau

Is your organization aligned to fulfill your digital strategy? Do you have the talent, the processes, and the technology to successfully digitize your company and implement your business imperatives? Is your governance model adequate to meet the increasing demands of regulators and protect the enterprise from unnecessary risk?

The pace of market, digital technology, and regulatory changes continues to accelerate, and staying successful requires agility and efficiency. We can help you structure and optimize your business model to create an effective organization aligned with your priorities. We’ll work with your leadership team to construct a holistic operating model, including:

• Organization: Relationship between different functions, driven by accountabilities and required processes
• Experience: The customer experience that best enables your strategy
• Processes: Map of key processes, with a view of efficiency, standardization, compliance, and risk management
• Governance: Accountabilities and responsibilities of different functions
• Metrics: Business performance and risk measures
• Digital Technologies and Data: Systems and data required to implement your customer experience and to measure and manage the organization